Calling customer service is something I dread
It’s supposed to be a service for helping people, instead
It ends up being a nightmare of interaction
With a bot, and of waiting (im)patiently for communication
With a real human being, who then has to verify
Your personal details painstakingly, often to end with a reply
That is barely satisfactory- if luck is on your side
The issue you’re calling about is resolved after you provide
Confidential information that you are afraid to divulge on the phone
You have no choice but to reveal it to a person unknown
If it’s not your day, you could be asked repeatedly
To stay on the line or try again later, you cannot break free
From the call for a period incredibly long
You almost start questioning if you did something wrong
In calling to get an issue fixed, perhaps it would be
Better to hang up and just pay the extra fee
That you were trying to eliminate
The extra cost does not seem worth the wait
*
As you wait to be connected you suddenly realize
Your giving up on the call would actually be nice
For the company involved, you would go on paying for something you don’t need
Making more profit for that company indeed
No wonder there is an incentive hidden there
If your precious time is being wasted, they don’t care
*
Sometimes you are lucky, today was one such day
My call to customer service went smoothly, I must say..
Passion...unbridled 