Communication Gap

I understand your annoyance completely, I do

When the lady before you cannot understand you

Her proficiency in English language is limited

But she is trying to provide a service using language stilted

You have nothing against immigrants in general

But knowing English in this country is a requirement reasonable..

You are running out of patience, and you know

She can unfortunately sense so

She is scared, she fumbles for words some more

You decide to forget the request you’d made before

You think of withholding your tip, but to be fair

She gave you a good service, with attention and care

She did not understand some of your requests, it’s true

But she charges a lower fee for her service too..


After you’ve paid and tipped, you head back

And think about the immigrant who lacks

Proficiency in the language of this land

How she manages to work here, you can’t understand

It must take a lot of courage, you realize suddenly

To work in a foreign land, in the service industry

Without knowing the language well, you wonder how she

Overcomes her fear and faces her customers with dignity

You see her in a different light, and your frustration

With her lack of knowledge changes to admiration..


Each time you use her services you find

Her grasp of English is better, her sentences more refined

She doesn’t know but you cheer for her secretly

You want her to succeed in this land of opportunity

Published by iheart11

A 30-something year old woman, physician by profession, fiercely passionate about work, family, travel and fashion..

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